Shipping and return policies for Thor
- Shipping Info
Shipping Times: Orders are shipped within 2-3 business days. Once shipped, customers receive a “Order Complete” email.
Note: Shipping is currently only available for USA, Canada and select European countries.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be for your order.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm (Pacific Standard Time).
Please allow 7-10 business days for delivery time on U.S.A. orders.
Delivery times for Canada and select European/International countries may differ from 3-6 weeks.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that not all shipping carriers provide tracking numbers.
- Return Policy
Returns, Refunds and Exchanges Policy
Some items can not be returned if they are opened. These include cds, dvds, and vinyls.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
How To Return An Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
Please email firstname.lastname@example.org to request a refund.
All returns shipping fees are paid by the customer.
Mail your returned item to:
11041 Santa Monica Blvd.PMB. #703
Los Angeles, CA 90025
Include in your package a signed letter stating the reason for your return and the original receipt.
If the clothing item you purchased from Cleopatra Records is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
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